The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.

The second is that automation applied to an inefficient operation will magnify the inefficiency.

— Bill Gates

There are some common scenarios which may indicate that your business could benefit from some attention to business process improvement:

  • Your business processes are not documented or standardised.
  • You do not have metrics that measure the efficiency and effectiveness of your business processes, or the existing ones do not align with strategic objectives.
  • There is a low level of consistency in how your business processes are executed between staff members or departments.
  • Your customers, clients or suppliers have complained about your business processes.
  • You have noticed a large number of errors occurring within your business processes, or the same error occurring repeatedly.
  • You want to increase efficiency by redirecting some of your employees’ time to more valuable work.
  • You have discovered some challenges in the way that work and information gets exchanged between departments.
  • You have noticed duplication of effort or information across multiple departments.

The biggest barrier to business process improvement is fear of change. This is where an experienced change manager can be invaluable in your quest to renovate your business system.

Our Approach

We review your strategic objectives, and do a comprehensive survey of your business processes.

We conduct a health check of your business systems in their current form, through workshops and interviews with your staff, and reviews of existing documentation.

We then identify opportunities for improvement within the business, and quantify the cost and business benefits associated with each of these opportunities.

We call this a Business Improvement Strategy. Contact us today to find out how we can use this as a tool to help you drive positive change within your business.